Why is my payment pending?
A payment may show as pending when it has been submitted but is not fully completed by the merchant or posted by your bank.
This can happen during order review, before an order ships, or when banks post payments at certain times of day.
What to check:
1. Confirm with the merchant that they accepted your order.
2. Check your bank account for an authorized or pending debit.
3. Allow time for ACH processing. A standard ACH payment can take 3 to 5 business days from initiation to clear or fail.
If the payment is still pending after that window, contact the merchant or Aeropay Support at support@aeropay.com with the transaction ID.
This can happen during order review, before an order ships, or when banks post payments at certain times of day.
What to check:
1. Confirm with the merchant that they accepted your order.
2. Check your bank account for an authorized or pending debit.
3. Allow time for ACH processing. A standard ACH payment can take 3 to 5 business days from initiation to clear or fail.
If the payment is still pending after that window, contact the merchant or Aeropay Support at support@aeropay.com with the transaction ID.