Why is my account disabled, and how do I settle an outstanding declined payment?
Your Aeropay account may be disabled if there is an unresolved issue, such as a declined payment, a connected bank account that does not appear to be in your name, or account activity that requires additional review.
If your account is disabled because of a declined payment, you’ll receive an email with more information and next steps. Insufficient-funds declines may be retried automatically. Other declines may require you to reconnect your bank or confirm your correct account number.
If you connected a bank account that does not belong to you, contact Support so the team can review your account before you continue with your own bank account.
If your account is disabled for another reason, contact Aeropay Support at support@aeropay.com. Our team will review your account and let you know what’s needed.
If your account is disabled because of a declined payment, you’ll receive an email with more information and next steps. Insufficient-funds declines may be retried automatically. Other declines may require you to reconnect your bank or confirm your correct account number.
If you connected a bank account that does not belong to you, contact Support so the team can review your account before you continue with your own bank account.
If your account is disabled for another reason, contact Aeropay Support at support@aeropay.com. Our team will review your account and let you know what’s needed.