Why can’t I verify my identity?
Identity verification may fail if the information you entered cannot be confirmed.
Check that your name, address, and date of birth are accurate and match the information on your account or identity documents. If you uploaded a photo, make sure the image is clear, well lit, not expired, and shows all required details.
If verification still fails, contact Support for help with next steps.
Check that your name, address, and date of birth are accurate and match the information on your account or identity documents. If you uploaded a photo, make sure the image is clear, well lit, not expired, and shows all required details.
If verification still fails, contact Support for help with next steps.