Why can’t I connect my bank?
Bank linking may fail because of incorrect login information, temporary bank maintenance, an unsupported institution, or a browser or app issue.
Try these steps:
1. Confirm you can log in directly through your bank’s website or app using the same username and password.
2. Search for other versions of your bank’s name.
3. Clear your browser cache, use a private or incognito window, or try again from your mobile browser.
If none of these work, contact Aeropay Support at support@aeropay.com with your bank’s name and a brief description of where the process failed so we can review the issue.
Try these steps:
1. Confirm you can log in directly through your bank’s website or app using the same username and password.
2. Search for other versions of your bank’s name.
3. Clear your browser cache, use a private or incognito window, or try again from your mobile browser.
If none of these work, contact Aeropay Support at support@aeropay.com with your bank’s name and a brief description of where the process failed so we can review the issue.