What should I do if I see two charges for the same purchase?
Start by reviewing both charges in your Aeropay Activity feed and in your bank account.
If you see two identical debits for the same order, contact the merchant first to request a refund for the duplicate charge.
If the merchant cannot resolve it, contact Aeropay Support at support@aeropay.com. Include both transaction IDs, proof of purchase, and a screenshot or receipt showing the additional charge.
Payments made over weekends or bank holidays may post together, which can make separate transactions look like duplicates.
If you see two identical debits for the same order, contact the merchant first to request a refund for the duplicate charge.
If the merchant cannot resolve it, contact Aeropay Support at support@aeropay.com. Include both transaction IDs, proof of purchase, and a screenshot or receipt showing the additional charge.
Payments made over weekends or bank holidays may post together, which can make separate transactions look like duplicates.