I can’t find my bank, it’s under maintenance, or I’m getting a connection error. What should I do?
Try these steps:
1. Confirm you can log in directly through your bank’s website or app.
2. Search for your bank using its official name or parent bank name.
3. Try different name variations and make sure the bank’s login URL matches your actual bank.
4. Try using a private or incognito browser window, or clear your browser cache.
If you’re still having trouble, contact Support at support@aeropay.com. Include your bank name and a screenshot of where the process is failing. Please do not include sensitive information, like your full bank account number, password, or Social Security number.
1. Confirm you can log in directly through your bank’s website or app.
2. Search for your bank using its official name or parent bank name.
3. Try different name variations and make sure the bank’s login URL matches your actual bank.
4. Try using a private or incognito browser window, or clear your browser cache.
If you’re still having trouble, contact Support at support@aeropay.com. Include your bank name and a screenshot of where the process is failing. Please do not include sensitive information, like your full bank account number, password, or Social Security number.