How do refunds work with Aeropay?
Refunds are initiated by the merchant, not Aeropay.
Contact the business where you made the purchase and request the refund through them. Once the merchant issues the refund, the funds will be returned to your linked bank account through Aeropay and will appear in your Activity feed.
If the merchant has confirmed the refund but you do not see it after a few business days, contact Aeropay Support at support@aeropay.com with the transaction ID and refund confirmation from the merchant.
Contact the business where you made the purchase and request the refund through them. Once the merchant issues the refund, the funds will be returned to your linked bank account through Aeropay and will appear in your Activity feed.
If the merchant has confirmed the refund but you do not see it after a few business days, contact Aeropay Support at support@aeropay.com with the transaction ID and refund confirmation from the merchant.